ABOUT THE ALLIANCE
The Digital Research Alliance of Canada (the Alliance) serves Canadian researchers, with the objective of advancing Canada’s position as a leader in the knowledge economy on the international stage. By integrating, championing, and funding the infrastructure and activities required for advanced research computing (ARC), research data management (RDM), and research software (RS), we provide the platform for the research community to access tools and services faster than ever before.
We have an ambitious mandate — to transform how research across all academic disciplines is organized, managed, stored, and used. We work with other ecosystem partners and stakeholders across the country to help provide Canadian researchers with the support they need for leading-edge research excellence, research, innovation, and advancement across all disciplines.
POSITION OVERVIEW
The Service Catalogue Lead will play an important role in leading the development of a digital research infrastructure service catalogue that will be accessible to all of Canada’s researchers. Reporting to the Director, Strategic Initiatives, this position will involve close collaboration with internal and external stakeholders to ensure alignment with the project objectives.
KEY RESPONSIBILITIES
- Service Catalogue Development: Lead the development of a comprehensive service catalogue, including defining service offerings, cataloguing service descriptions to be accessible via a service portal.
- Stakeholder Engagement: Collaborate with local and provincial partners to gather requirements, solicit feedback, and ensure the service catalogue meets the needs of the research community and aligns with project objectives.
- Pilot Approach Development: Work closely with local and provincial service partners to build a pilot for integrating local services into the National framework to create a one-stop-shop for the researcher.
- Service Portal Implementation: Oversee the implementation of the service portal, ensuring a user-friendly interface and seamless integration with the service catalogue.
- Documentation and Training: Create and maintain documentation, user guides, and training materials to support the adoption and use of the service portal and catalogue.
- Continuous Improvement: Stay abreast of industry best practices and emerging trends in service management and digital research infrastructure, contributing to the continuous improvement of the service catalogue and associated processes.
QUALIFICATIONS
- Bachelor's degree in Information Technology, Business Administration, or related field; Master's degree preferred.
- 5+ years of experience in service management, catalogue development, or related roles, preferably within the technology, research, or academic sectors.
- Strong understanding of digital research infrastructure, research data management practices, and academic research environments.
- Experience in developing and managing service catalogues, including defining service offerings, describing services, and user experience design.
- Excellent communication and stakeholder management skills, with the ability to engage and influence a diverse range of stakeholders.
- Strategic thinker with a customer-centric mindset, able to anticipate and respond to the evolving needs of the research community.
- Detail-oriented with strong organizational and project management skills, able to manage multiple priorities and deliver results in a fast-paced environment.
- Knowledge of service management frameworks such as ITIL is preferred.
Please apply here: Service Catalogue Lead (secondment opportunity)
The Alliance recognizes that challenges remain in achieving the full participation of equity-seeking groups (including women, Indigenous Peoples, persons with disabilities, members of visible minority/racialized groups, and members of LGBTQ2+) in research.